Frequently Asked Questions

1.Manufacturer or trading company? Where is the company located?    
We are a manufacturer，located in Foshan city, Guangdong, China

2.What parts can the company supply?    
Besides main body of the water dispensers, we also provide spare parts like filtration system, heaters, screwdriver,and other necessary accessories, as optional purchase.

3.What are the product features of your company's products？    
Our products combine advanced technology with stylish design, ensuring both functionality and aesthetic appeal. 

4.What are the usage scenarios of your company's products？    
Our water dispensers are widely used in hotels, stations, airports, schools, kindergartens, hospital and household.

5.What is the production scale of your company? What is the annual production capacity?    
We have a 20,000-square-meter factory plant with an annual production capacity of 250,000 sets of dispensers in various models.

6.What is the production method of your company's products？    
Ying Quan Company continuously introduces high-tech workmanship, develops new products, and implements CNC assembly line production.

7.What are the production equipment for your company's products？    
The current equipment includes various large-scale CNC cutting machines, CNC punching machines, CNC bending, CNC laser cutting, CNC welding, CNC lathes, and more.

8.Has your company implemented environmental protection measures and sustainable development strategies during the production process?    
Yes, our company is committed to sustainability and environmental responsibility in every stage of production,such as Energy Efficiency,Waste Reduction,Sustainable Materials,Eco-friendly Transportation,Certifications and Audits

9.Has your company's product been certified？    
Ying Quan company passes , CCC, CQC,CE, ROHS, KC, PSE, UL and other certification.

10.Has your company received any awards？     
Ying Quan also wins awards such as “Top 10 Trustful Brand of China Electric Appliance”, “China Famous and Excellent Products” ,”China AAA Grade Enterprise”, etc.

11.How many people are there in the company? What is the turnover of your company?    
There are 300 employee in our company, 20 million US$ per year.

12.How long have you been involved in this market?    
We have been engaged in the water dispenser industry has over 20 years

13.Where are the main markets?    
Our main markets are in the US, Eruope, Asia, Oceanica, and other markets

14.Can we use the specified packing method?    
Of course, you can use the packaging method you specify
About the terms and conditions of payment.    

15.FOB,CIF CNF, o other methods.
Most of the payment methods are T/T, of course,L/C is also acceptable.

16.Can we offer quotations for the products not shown on the website?    
There are too many products for water dispenser parts, and not all of the products we can supply are displayed

17.Do you have your warehouse?    
Yes we have pre-ship warehouse of about 4x40' capacity

18.Does the product itself support OEM customization?    
We support OEM

19.Does your company provide customized product services? What aspects does the customization scope include?    
We welcomes OEM and ODM projects, and is willing to co-work with our customers for their highly-customized products.

20.Can you provide a product catalog?    
Contact our business manager, we will send the product catalog you need to your mailbox

21.How are additional costs such as sample fees and shipping fees calculated?    
Our sales representative will quote to you when you inform all details.

22.What's the min quantity?    
50pcs for Ying Quan brand, and 200pcs for customer brands Mass production time and delivery time.    
Around 20 days for typical order quantity

23.Do you support expedited shipping?    
Yes please contact our sales representative to describe your case.

24.How does your company ensure the safety and integrity of products during transportation?    
We ensure the safety and integrity of our products during transportation, we use robust packaging materials designed to protect against damage, including shock-absorbing and moisture-resistant packaging. We also partner with trusted logistics providers who follow strict handling procedures.

25.Can technical support and training services be provided to help customers better use and maintain water dispenser products?    
We provide comprehensive technical support and training through detailed user manuals, online resources, and video tutorials. Our customer service team is also available for remote assistance to help customers with any issues they may encounter.

26.What is the goal of your company？    
Our mission is to provide high-quality commercial water dispensers that promote sustainability, safety, and health.